George Matthew Hackman, Jr.                           

730 Guildford Ave.

San Mateo, California 94402

(650) 341-8578

SUMMARY:

Learned the right way of doing UI and usability.

One of the founders of key groups 

working with some of the brightest and most influential people in the field and 

at organizations that have broken new ground and set the standard for how to build UI’s

leading teams that have taken 

* 9 years experience in the field of software user interface design and usability evaluation.

* 4 years experience in UI design management including:    project planning and execution, personnel recruiting, hiring and retention.  

* Highly skilled in usability methods such as prototype   evaluations, heuristic reviews, customer

visits and  usability testing. 

* Solid user interface design skills across a variety of platforms (WEB/HTML, Java and Windows) and user groups (system administrators, knowledge workers and production workers).

* Strong knowledge of Oracle technology (Oracle database, application server and other back-office technologies).  Have programmed datalogging software using MS Access with Visual Basic and SQL extensions.

EXPERIENCE:

Oracle, ERP UI Manager, 6/00 to present.

* Implement user-centered design strategy for ERP UI products.  UI's supported are HTML and Mobile Phone and Palm).

* Act as executive liaison for UI team.

* Recruit senior team members.

Oracle, Server and Mobile UI Manager, 7/97 to 5/00    

* Define strategy for UI work for Oracle Mobile  products and Mobile technology platforms.  These

products included OracleMobile.com, Portal-to-Go and Web-to-Go.

* Oversee completion of UI work for these products.  UI work included UI design and prototyping, customer visits and usability testing.  

* Plan user-centered design strategy for Server UI products including Enterprise Manager, Oracle

Application Server, Oracle Installer and Install Builder.  Lead server UI team in execution of strategy for products.

* Oversee all user interface design and usability activities for the group including customer data

gathering, UI design and prototyping, artwork and usability testing.

* Build and maintain quality staff to support UI mission.  Recruit and hire team members.  Handle

performance appraisals and salary/bonus administration.

Oracle, Senior Usability Engineer, 2/96 to 7/97

* Create user interface specification for Enterprise Manager applets, a complete UI style guide to building system management applets. 

* Design and usability test user interface for Oracle Video Server Manager.

* Conduct heuristic reviews and user testing for Oracle  Application Server and Oracle Sales Manager.

* Conduct usability activities for Oracle InterOffice product including usability testing, heuristic reviews and contextual interviews.

* Write datalogger software and participant database using MS Access.

PC/Computing Magazine, Usability Lab Manager, 6/94 to 2/96

* Plan, supervise, perform and report on all usability testing for PC/Computing.  This includes conducting competitive usability testing on end user products on a monthly basis.  

* Hire and train staff for usability engineering lab.  

* Write product reviews on Project Management software and co-author features as a result of usability testing.

* Maintain lab equipment.

IBM Senior Associate Human Factors Engineer, 1/92 to 6/94

* Lead human factors engineer for a document imaging client-server application. 

* Conduct usability testing, heuristic reviews, prototype tests and formal usability tests.

* Evaluate the usability of the end user interface, installation, administration and application programming interfaces of assorted ImagePlus products.

* Conduct competitive review of ImagePlus competitor products.

EDUCATION

M.A. in Experimental Psychology/Human Factors,

University of Dayton, 5/93

B.A. in Psychology and German, University of Dayton,

4/88

PUBLICATIONS/PRESENTATIONS

Wichansky, A.W. and Hackman, G.M., "Web User Interface Development at Oracle Corporation," Human Factors and Web Development.  Lawrence Erlbaum Associates, 175-188, 1998.

Hackman, G.M., (1996).  Predictable Project Results (Computer Associates' CA-SuperProject 4.0 and Primavera System's SureTrak Project Manager 1.5).  PC/Computing, 9(2), 100.

Hackman, G.M. and Montgomery, J.M., (1995).  One Click Internet (comparison of Netcom NetCruiser 1.52, Pipeline New York, Prodigy, PSI Interramp and Spry Internet in a Box). PC/Computing, 8(7), 

114-123.

Hackman, G.M., Jr., Ferrat, T.W., and Kerkaert, F.W. (1994).  An Experiential Approach to Teaching Students About Usability and HCI.  SIGCHI Bulletin, 26(1), 56-59.

Schell, D.A., Hackman, G.M., Jr., and Leyba, G. 1993. Designing Interfaces for Productivity in a Production Worker Environment.  IBM Technical Report, 86.0030.

Hackman, G.M., Jr. and Biers, D.W. (1992).  Team Usability Testing:  Are Two Heads Better Than One?  Proceedings of the 36th Annual Human Factors Society Meeting, Atlanta, GA.

References available upon request.